TechnologyU.S. banks deploy AI to monitor customers, workers amid tech backlash

Many US banks have begun using camera software that can analyze customer preferences, monitor employees and detect people sleeping near ATMs, although they are always wary of possible backlogs with increased monitoring, more than a dozen banking and technology sources told Reuters. The previously unknown trials in the City of Florida National Bank (BCI.SN) and JPMorgan Chase & Co (JPM.N) and previous withdrawals from banks such as Wells Fargo & Co (WFC.N) provide an unusual view of the strength of US financial institutions looking forward. faces and systems related to artificial technology. The widespread distribution of visual AI tools in the highly regulated banking sector could be an important step in becoming an American corporate corporation. Bobby Dominguez, chief information officer at City National, said Smartphones opened with face recognition and paved the way. City National will begin a face-to-face test early next year to find customers for accounting machines and branch staff, with a view to changing the guaranteed and unsafe methods in its 31 locations, Dominguez said. Finally, the software could see people on the government watch list, he said. The problems of civil liberties are very close. Critics point to arrests of innocent people following the appearance of indirect faces, unequal use of immigration systems and white collar surveillance systems, and widespread widespread secrecy. In Portland, Oregon, since January 1, businesses have been banned from using face recognition in “public residences,” and drug dealer Rite Aid Corp (RAD.N) shut down the nationwide face recognition program last year. Dominguez and other bank executives said their deployment was sensitive to these problems. “It will not violate the privacy of our customers,” Dominguez said. “We’re starting at the beginning of technology used in other parts of the world and it’s coming soon to the American banking network.” However, the big question among the banks, says Fredrik Nilsson, United States vice president of Axis Communications, a leading manufacturer of surveillance cameras, says “what would be the shock of information if we released this?” BUSINESS UNDERSTANDING JPMorgan began computer testing in 2019 using software analysis within its Chase branches in New York and Ohio, where one of its two laboratories, Innovation Laboratories, is located, said two people including former employee Neil Bhandar, who oversaw some of the efforts. time. Chase aims to collect data in order to better organize staff and build branches, three people and a bank confirmed. Bandar said some employees even went to one of the stores that sells Inc (AMZN.O) to learn about its computer vision system. Preliminary analysis of Bandar’s branch photos revealed that most men would visit before or after lunch, and women usually arrived in the afternoon. Bandar said he also wanted to analyze whether women were avoiding being licensed at ATMs because they could meet anyone, but the epidemic halted the process. Making it easier for facial recognition to identify clients as they enter Chase Bank, if they agree to it, is another way to expand their knowledge, said a current employee involved in new projects. Chase would not be the first to test the device. A northeastern bank recently used a computer vision to identify busy branch areas and new buildings, a local official said, pointing to the possibility of the company not being disclosed. The credit union Midwestern last year tested face recognition for customer identification in four locations before taking a break for cost issues, a source said. While Chase set up an in-house custom computer using features from Google (GOOGL.O), IBM Watson (IBM.N) and Amazon Web Services, it also looks at the built-in programs from the launch of AnyVision and Vintra software, people including Bandar. AnyVision declined to comment, and Vintra did not respond to comment requests. Chase said he eventually chose a different vendor, declined to name him, of the 11 selected and began testing the company’s technology in several Ohio neighborhoods last October. The effort aims to identify transaction times, how many people travel due to long lines and what jobs allow employees. The bank added that respect for face, race and gender is not part of the test. Using technology to predict customer counts can be problematic, some ethics experts say, because it reinforces superstition. Some computer programming programs are less harmful to people of color, and critics have warned that this could lead to negative consequences. Chase measuring ethical questions. For example, some insiders have called for a re-examination of a planned trial in Harlem, an old Black neighborhood in New York, because it could be considered racist, two people said. Discussions surfaced about the same time as the December 2019 issue of the New York Times about the discrimination of the Chase branches in Arizona. Race analysis was not part of the strategy that was put on the table at the end, and the Harlem branch was selected because it had another Chase Innovation Lab to test new technologies, people and the bank confirmed.


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